Privacy Policy

ApexTechnologies Pvt. Ltd. — Last updated: January 2025

Your privacy matters to us. This policy explains how ApexTechnologies collects, uses, and protects your personal information when you use Apex Jackpot.

1. Introduction

ApexTechnologies Pvt. Ltd. ("we", "us", "Company") operates the Apex Jackpot platform. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have. By using Apex Jackpot, you consent to the data practices described in this Policy.

2. Data We Collect

We collect the following categories of personal data: (a) Identity Data — name, date of birth, username, government ID for KYC verification; (b) Contact Data — email address, phone number; (c) Financial Data — payment method details, transaction history, account balance; (d) Technical Data — IP address, browser type, device identifiers, login timestamps; (e) Usage Data — pages visited, games played, session duration, bet history; (f) Communications — support ticket content, emails and messages sent to us.

3. How We Use Your Data

We use your personal data to: create and manage your account; process deposits and withdrawals; verify your identity in compliance with KYC/AML regulations; provide customer support; detect fraud, money laundering, and prohibited conduct; send you transactional notifications about your account; improve our platform, games, and services; comply with legal obligations; personalise your experience and marketing communications (where you have opted in).

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contract — processing is necessary to provide you with the services you have requested; (b) Legal Obligation — processing is required for KYC, AML, and other regulatory compliance; (c) Legitimate Interests — fraud prevention, platform security, and improving our services; (d) Consent — for marketing communications and optional data processing activities. You may withdraw consent at any time.

5. Data Sharing

We do not sell your personal data. We may share your data with: payment processors and banking partners to facilitate transactions; identity verification providers for KYC checks; fraud detection and analytics service providers; regulatory authorities and law enforcement when legally required; professional advisers including lawyers, auditors, and accountants. All third-party service providers are bound by data processing agreements and are prohibited from using your data for any other purpose.

6. Data Retention

We retain your personal data for as long as your account is active and for a period of at least 5 years thereafter, as required by financial regulations and AML legislation. Transaction records and KYC documents may be retained for up to 7 years following account closure. You may request deletion of non-mandatory data at any time, subject to our legal retention obligations.

7. Data Security

We implement industry-standard security measures to protect your personal data, including: AES-256 encryption for data at rest; TLS 1.3 for all data in transit; multi-factor authentication for account access; regular security audits and penetration testing; strict internal access controls on a need-to-know basis. Despite these measures, no system is completely secure and we cannot guarantee absolute security of your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights: (a) Access — request a copy of the personal data we hold about you; (b) Rectification — request correction of inaccurate data; (c) Erasure — request deletion of your personal data where legally permissible; (d) Restriction — request that we limit how we use your data; (e) Portability — receive your data in a structured, machine-readable format; (f) Objection — object to processing based on legitimate interests. To exercise any of these rights, contact support@apexjackpot.com.

9. Cookies

We use cookies and similar tracking technologies on our platform. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. The date of the most recent revision is shown at the top of this page. Continued use of the platform after changes take effect constitutes your acceptance of the revised Policy.

11. Contact

For any privacy-related queries or to exercise your data rights, please contact our Data Protection team at: privacy@apexjackpot.com or write to ApexTechnologies Pvt. Ltd., Data Protection Officer, at our registered address. We will respond to all legitimate requests within 30 days.